Case studies

How We Deliver Under Pressure

Anonymised examples of how FinXT UK delivers complex international programmes ready for client conversations, capability reviews, and procurement discussions.

All client names and identifying details have been removed.

Proof in Practice

Stories with evidence.

Four anonymised programmes covering research, logistics, staffing, and recruitment delivery.

Programme 01

Multi-Market User ResearchProgramme

User Research · Programme Management · Participant Payments

The challenge

Our global technology enterprise client needed to run a large-scale, in-person user research programme across four European markets simultaneously, recruiting specialist participant profiles, managing complex session logistics, and processing reward payments in multiple currencies within tight project timelines.

What we did

FinXT UK provided end-to-end programme management across all four markets. We recruited and screened 1,000+ participants against defined eligibility criteria, coordinated session scheduling and venue setup across locations, managed day-of-session operations, and disbursed participant rewards in local currencies within 48 hours of each session.

Outcomes

1,000+ screened and confirmed participants across 4 countries
98.97% session completion rate across all scheduled research days
Multi-currency reward payments disbursed within 48 hours
Full programme delivered on schedule and within budget

Programme 02

Cross-Border LogisticsATA Carnet Management

Logistics · ATA Carnet · Site Setup

The challenge

One of our technology clients required secure, time-critical shipment of proprietary research devices across multiple European borders for a series of in-market testing sessions. Standard logistics providers could not meet the regulatory documentation requirements for temporary import, creating significant risk to the programme schedule.

What we did

FinXT UK managed the full logistics chain from collection at the client's US facility to delivery at each research venue, including preparation and endorsement of ATA Carnet documentation for cross-border movement. We coordinated customs clearance, provided chain-of-custody documentation, and arranged secure local storage at each site.

Outcomes

Minimal customs delays across all border crossings
100% of devices delivered and returned within programme schedule
Full ATA Carnet documentation managed end-to-end with no client resource required
Devices returned to client with complete chain-of-custody audit trail

Programme 03

Rapid Staffing DeploymentMulti-Country EOR

Staffing · Employer of Record · Compliance

The challenge

Our client needed to deploy a research operations team across India, the UK, and European markets within four weeks, in jurisdictions where they had no existing legal entities. Standard employment setup timelines made direct hiring impossible within the required window.

What we did

FinXT UK deployed its Employer of Record service across the relevant jurisdictions, managing employment contracts, local payroll, and statutory compliance for the deployed team. The client had compliant, operationally ready staff in all three markets within the required timeframe.

Outcomes

Full team deployed across 3 markets in under 4 weeks
100% employment compliance in each jurisdiction from day one
Client avoided entity setup costs and timeline risk
Ongoing EOR management provided for the duration of the programme

Programme 04

High-Volume Consumer ResearchParticipant Recruitment

Crowdsourcing · User Research · Payments

The challenge

A consumer brand required fast recruitment of a high volume of participants across the UK and Europe for a multi-market insight study. Standard recruitment timelines and costs were incompatible with the project budget and schedule.

What we did

FinXT UK deployed its crowdsourcing and participant management infrastructure to recruit, screen, and schedule participants at scale, managing eligibility screening, session confirmations, no-show mitigation protocols, and same-day replacement procedures to protect session fill rates.

Outcomes

1,000+ participant sessions managed across the programme
Fill rate maintained above 95% across all scheduled sessions
Recruitment completed within agreed timelines and budget parameters
Participant reward payments processed in full following each session